Segway Issues Major Recall of Ninebot Max Scooters Due to Handlebar Folding Mechanism Failures

Segway, a prominent name in personal transportation devices, is initiating a significant recall affecting approximately 220,000 of its Ninebot Max G30P and Max G30LP KickScooters. This action follows a series of alarming reports detailing instances where the handlebars’ folding mechanisms unexpectedly failed during operation, leading to rider falls and subsequent injuries. The Consumer Product Safety Commission (CPSC) officially announced the recall on its website, outlining the scope of the issue and advising consumers on necessary steps.

The core problem lies within the folding mechanism of the affected scooter models. Segway has received a troubling 68 reports indicating that this mechanism can inadvertently activate while the scooter is in use. This sudden folding of the handlebars can cause riders to lose control, resulting in falls and potential injuries. The severity of the incidents reported thus far is concerning, with at least 20 individuals sustaining injuries, including bone fractures.

The affected models are the Segway Ninebot Max G30P and the Max G30LP KickScooters. The G30P variant is characterized by its black color scheme with distinctive yellow accents. The G30LP model, on the other hand, features a gray color palette, also complemented by yellow accents. Identifying these scooters is relatively straightforward as the "ninebot" brand name is prominently displayed on both the foot platform and the top of the handlebars.

These popular scooters, which retail for between $600 and $1,000, have been widely available across the United States through various major retailers. Consumers could purchase them at stores such as Best Buy, Costco, Walmart, Target, and Sam’s Club. Additionally, the scooters were also sold online through Segway’s official website and the e-commerce giant Amazon. The timeframe for the sales of these recalled units spans from January 2020 to February 2025, indicating a significant period during which potentially faulty scooters were in circulation.

In light of these safety concerns, the recall notice issued by the CPSC strongly urges consumers who own either the Segway Ninebot Max G30P or the Max G30LP KickScooter to immediately cease using the product. The recommendation emphasizes prioritizing rider safety and preventing further potential injuries related to the malfunctioning folding mechanism.

The remedy offered by Segway involves providing consumers with options to address the faulty folding mechanism. Owners of the affected scooters are advised to contact Segway directly to determine whether their specific scooter requires adjustment of the folding mechanism. This initial assessment will help Segway identify scooters that are at a higher risk of experiencing the folding failure.

For scooters that are confirmed to be part of the recall, Segway is offering a free maintenance kit to affected customers. This kit includes the necessary tools and a detailed set of instructions that guide users on how to properly tighten the folding mechanism. By tightening the mechanism, the risk of unexpected folding during use is significantly reduced, enhancing the safety of the scooter.

Consumers who wish to inquire about the recall or determine if their scooter is affected can easily contact Segway through several convenient channels. Information and assistance are available online through Segway’s website. Customers can also reach Segway’s customer support team by phone at 800-914-6110. The phone line is operational from 9 a.m. to 5 p.m. Eastern Time, Monday through Friday. Alternatively, consumers can send an email inquiry to Segway at [email protected].

The Segway recall highlights the importance of rigorous safety testing and quality control in the manufacturing and distribution of personal transportation devices. Unexpected mechanical failures can have severe consequences, particularly when they occur during operation, placing riders at risk of injury. It also underscores the role of regulatory bodies like the CPSC in monitoring product safety and ensuring that manufacturers take appropriate action when potential hazards are identified.

This recall follows a similar alert regarding Woolite detergent sold on Amazon, which was recalled due to the risk of bacterial contamination, emphasizing the pervasive nature of product safety concerns across various industries and consumer goods.

The recall effort by Segway aims to mitigate the risk associated with the faulty folding mechanism and prevent further injuries. By providing consumers with a free maintenance kit and clear instructions, Segway is taking steps to address the issue and ensure the safety of its customers. However, the incident serves as a reminder for consumers to remain vigilant about product safety and to promptly address any potential issues or concerns with their devices.

As of the time of the report, USA TODAY had reached out to Segway’s press office for comment but had not yet received a response. The situation remains ongoing, and further updates are expected as Segway continues to implement the recall and address consumer concerns. Eric Lagatta, who covers breaking and trending news for USA TODAY, can be reached at [email protected] for inquiries related to this news story.

Consumers who own Segway Ninebot Max G30P or Max G30LP KickScooters are strongly encouraged to take immediate action and contact Segway to determine if their device is affected by the recall. By following the instructions provided by Segway and utilizing the free maintenance kit, riders can significantly reduce the risk of handlebar folding mechanism failure and help ensure their safety while using the scooter. This proactive approach is essential in mitigating the potential hazards associated with the recalled scooters and preventing further injuries. The safety of riders is paramount, and Segway’s recall effort is a crucial step in addressing the identified issue.