Health Care Logistics: A Legacy of Innovation, Customer Focus, and Community Impact
In the dynamic landscape of health care, where adaptability and responsiveness are paramount, Health Care Logistics (HCL) stands as a testament to the power of innovative thinking and unwavering commitment. More than just a supplier, HCL has cultivated a reputation as a trusted partner, fostering strong relationships with customers and employees alike, while making a tangible impact on the communities it serves.
HCL’s journey began in 1978, when Gary Sharpe, a forward-thinking individual working in the pharmaceutical industry, recognized an untapped potential in the medical supply sector. He observed that the shift towards unit dose drug distribution and centralized IV production in hospitals created a demand for specialized packaging solutions. This realization ignited an entrepreneurial spark within him. When his employer decided to sell its U.S. operations, Sharpe seized the opportunity to embark on his own venture, transforming his central Ohio home into a makeshift headquarters. A spare bedroom served as his office, and the garage was repurposed as a manufacturing plant and warehouse, embodying the spirit of resourcefulness and determination.
From those modest beginnings, HCL has blossomed into a thriving enterprise, boasting over 13,000 active accounts and exceeding $127 million in sales in 2024. The company now occupies a sprawling 320,000 square feet of meticulously maintained warehouse space, a far cry from its humble garage origins. More than 300 dedicated professionals comprise the HCL team, all united by a shared commitment to providing exceptional customer service at every level of operation.
HCL’s extensive inventory, featuring more than 9,000 products, reflects its dedication to meeting the diverse supply needs of hospitals, pharmacies, chain drug stores, and pharmaceutical providers across all 50 states and 30 countries. The company has built its reputation on understanding the unique challenges faced by health care professionals and offering tailored solutions to address those challenges effectively.
Beyond simply supplying products, HCL distinguishes itself through its customer-centric approach. Favored offerings include free samples, allowing customers to evaluate products before committing to a purchase; 15-day product evaluations, providing ample time for thorough assessment; small order quantities, catering to specific needs and minimizing waste; and same-day shipping for in-stock items, ensuring timely delivery for urgent requirements. This flexibility and responsiveness demonstrates HCL’s dedication to meeting its customers where they are.
Perhaps one of HCL’s most compelling differentiators is its willingness to go the extra mile. If a customer requires a product that is not currently in the company’s inventory, HCL will actively search for it at no extra charge. And if a readily available solution cannot be found, HCL possesses the capabilities to manufacture a custom solution and ship it within a remarkable timeframe of just five business days. This commitment to finding the right solution, regardless of complexity, solidifies HCL’s position as a true partner in health care.
Today, HCL is led by the next generation of the Sharpe family, with Bethany Reid and Kyle Sharpe serving as co-presidents. They are carrying on the legacy of their father, Gary Sharpe, by upholding the company’s core values and continuing to navigate the evolving healthcare landscape. The next generation embraces the company’s mission: fostering strong, lasting relationships with customers and employees alike.
“Our focus has always been on the customer… and on our people and taking care of them,” said Bethany Reid, reflecting the enduring philosophy that has guided HCL’s success. “And I credit that completely to our father for setting that up and then instilling that in us.”
Custom Manufacturing Solutions: Tailoring Solutions to Unique Challenges
Delivering exceptional service often means providing custom manufacturing solutions with quick turnaround times. HCL’s expansive manufacturing space allows the company to provide complete product development, from concept design to manufacturing and ongoing customer support. Because production capabilities are virtually unlimited, HCL can help health care professionals solve problems and improve performance in ways previously unthinkable. This capability allows HCL to address specific needs, fostering innovation and improvement within the health care sector.
HCL offers a broad range of customizable solutions across multiple divisions, providing versatility and adaptability for its clients.
Web-Based Services: Streamlining Supply Management
Recognizing the increasing importance of digital solutions, HCL has expanded its offerings to include web-based services designed to streamline supply management for its customers. In addition to the company’s traditional inventory and custom manufacturing solutions, it also offers web-based services including GoHCLabels, Stat Stock and Stat Temp, all designed so users can remotely customize their supply management experience. These services allow users to efficiently manage their inventory, track usage, and generate custom labels, all from a convenient online platform. Each service includes complimentary support staff to troubleshoot any issue at any time.
Customer Support: A Commitment to Ongoing Assistance
HCL’s commitment to customer satisfaction extends far beyond the initial purchase. The company provides ongoing support to ensure that customers have the resources they need to effectively utilize its products and services. Along with live customer service, live chat is available from 8 a.m. to 8 p.m. EST, Monday through Friday, providing real-time assistance for immediate inquiries. Customers can also access the company’s YouTube channel for step-by-step product assembly and instructional videos, offering visual guidance and practical tips.
HCL is dedicated to ensuring complete satisfaction with its products and services. If a customer is not fully satisfied with their order, the companys hassle-free return policy allows for the return of any product — except sterile items — at any time, for any reason. This unwavering commitment to customer satisfaction underscores HCL’s dedication to building long-term partnerships.
Community and Service: Giving Back to Those Who Serve
As a proud military-owned company, HCL is dedicated to supporting its employees, customers and the broader community. The company actively participates in initiatives that fund medical research, send care packages to military personnel and support local schools, hospitals, civic organizations and humanitarian efforts.
HCL is more than a supplier — it’s a trusted partner in health care, committed to excellence in service, innovation and community impact. Through its innovative solutions, unwavering customer focus, and commitment to community service, HCL has established itself as a leader in the health care supply industry. The company’s legacy of innovation, adaptability, and unwavering commitment to customer satisfaction is a source of pride for its employees and a valuable asset for its customers. As HCL continues to evolve and adapt to the changing needs of the health care sector, its core values will remain steadfast, ensuring that it continues to be a trusted partner and a positive force in the communities it serves.
