Microsoft Softens Stance on New Outlook, Allows Coexistence with Classic Version
Microsoft is adjusting its strategy regarding the transition from classic Outlook to the new Outlook application, acknowledging user resistance and slow adoption rates. The company, which had previously announced a definitive end-of-life date for classic Outlook, is now implementing changes that will allow users to seamlessly use both versions of the email client simultaneously. This represents a significant shift in Microsoft’s approach, suggesting a willingness to compromise and accommodate users who have been reluctant to embrace the new Outlook.
The move comes as a response to widespread user feedback indicating dissatisfaction with certain aspects of the new Outlook. While Microsoft has touted the benefits of the updated application, including a modernized interface, improved performance, and enhanced features, many users have expressed concerns about missing functionalities, workflow disruptions, and a general preference for the familiar environment of classic Outlook. This reluctance has led to a slower-than-anticipated migration rate, prompting Microsoft to re-evaluate its strategy.
Initially, Microsoft had adopted a firm stance, actively encouraging users to switch to the new Outlook and setting a deadline for the eventual discontinuation of the classic version. The transition process involved a complete switch, where users had to choose between one version or the other, effectively forcing them to abandon classic Outlook entirely if they wanted to explore the new application. However, this approach proved to be unpopular, with many users reverting to classic Outlook due to various reasons, including compatibility issues, missing features, and personal preferences.
Recognizing the need for a more flexible approach, Microsoft is now implementing a phased rollout of changes designed to ease the transition and allow users to gradually adapt to the new Outlook at their own pace. The key aspect of these changes is the ability to run both classic and new Outlook concurrently, providing users with the option to use the version that best suits their needs for specific tasks or workflows.
According to a Microsoft 365 Admin Center message, the update to the switching behavior between the two Outlook versions will be rolled out in two distinct phases. The first phase, scheduled to begin in mid-May 2025, will introduce a modified "switch back" mechanism. Instead of completely closing the new Outlook when users revert to classic Outlook, the new application will simply be minimized to the taskbar, with notifications and reminders suppressed. This allows users to quickly switch between the two versions without having to completely relaunch either application. The classic Outlook will open as a separate instance, allowing for independent operation.
The second phase, slated for early-June 2025, will eliminate the need to "switch back" altogether. Users will be able to directly open classic Outlook alongside the new Outlook without any special procedures or settings adjustments. This will provide maximum flexibility, allowing users to seamlessly use both applications simultaneously and choose the version that best suits their current task. For instance, a user might prefer to use classic Outlook for managing specific email accounts or workflows while using the new Outlook for other tasks or for exploring its new features.
These changes are designed to be implemented automatically, requiring no manual intervention or action from the user. The rollout will occur gradually over the next few weeks, with the global deployment expected to be completed by late-July 2025. This phased approach allows Microsoft to monitor the impact of the changes and address any potential issues that may arise during the implementation process.
The decision to allow coexistence between classic and new Outlook signifies a significant departure from Microsoft’s initial strategy and reflects a greater understanding of user preferences and workflows. By providing users with the flexibility to choose the version of Outlook that best meets their needs, Microsoft hopes to encourage a more gradual and less disruptive transition to the new application. This approach also acknowledges the value of the classic Outlook, which has been a staple of the Microsoft Office suite for many years and remains a preferred choice for a significant number of users.
While Microsoft is making it easier to use both versions of Outlook, the company is still encouraging users to explore and eventually migrate to the new Outlook. The new application offers several advantages, including a modern user interface, improved performance, and new features such as enhanced search capabilities, better integration with other Microsoft 365 applications, and improved support for various email protocols.
By allowing users to use both versions of Outlook concurrently, Microsoft hopes to provide a smoother and more gradual transition process, allowing users to familiarize themselves with the new application at their own pace while still retaining access to the familiar environment of classic Outlook. This approach also gives Microsoft more time to address user concerns and refine the new Outlook based on feedback, ultimately leading to a more successful and widely adopted application. The coexistence strategy represents a pragmatic and user-centric approach that acknowledges the importance of user choice and flexibility in the ever-evolving landscape of software applications. It suggests that Microsoft is listening to its users and willing to adapt its strategies to meet their needs and preferences.
