Chromecast (2nd Gen) and Chromecast Audio Hit by "Untrusted Device" Error: Users Stranded, Google Working on Fix
For owners of the Chromecast (2nd generation) and Chromecast Audio devices, the past few hours have been a frustrating exercise in technological limitations. A widespread issue has surfaced, effectively preventing users from casting any audio or video content to these devices. The problem manifests as an "Untrusted device: [name] couldn’t be verified. This could be caused by outdated device firmware" error message, rendering the once-reliable gadgets unusable for their primary function.
The issue appears to be affecting all users of the specified Chromecast models, creating a wave of complaints and confusion across online forums and social media platforms. The error message pops up within various casting-enabled applications, such as YouTube, after users attempt to select their Chromecast (2nd gen) or Chromecast Audio device as the desired cast target. Unfortunately, the error message is not merely a suggestion; it’s an insurmountable obstacle. Users are left with the only option to dismiss the dialog box, effectively halting the casting process in its tracks.
Adding to the frustration, no known workarounds exist to circumvent the issue. Rebooting the Chromecast devices, performing factory resets, or attempting other common troubleshooting steps have proven futile. The problem appears to be deeply rooted, suggesting a server-side or firmware-level issue that is beyond the control of the average user.
Interestingly, while the casting functionality is completely disabled, the Chromecast devices are not entirely bricked. The screensaver feature, which displays Google Photos, art, photography, and other visuals, continues to function normally, complete with the time and weather information overlay. This suggests that the core operating system of the devices is still running, but the component responsible for verifying and authorizing casting connections is malfunctioning.
It’s important to note that this issue seems to be isolated to the Chromecast (2nd gen) and Chromecast Audio models. Newer Chromecast devices, such as the Chromecast (3rd generation) and Chromecast Ultra, are reportedly unaffected. This disparity further points towards a specific problem related to the older hardware or its associated software.
The emergence of this "Untrusted device" warning has understandably led to speculation and concern among users. Some have expressed fears that Google may have intentionally bricked their older Chromecasts or is signaling an imminent end-of-life for these devices. However, such fears are likely premature. While Google did discontinue support for the original Chromecast (1st generation) in May of 2023, the company made a formal announcement beforehand, providing users with ample notice. No such announcement has been made for the Chromecast (2nd gen) or Chromecast Audio.
Furthermore, even the original Chromecast (1st generation), despite being officially unsupported, continues to function for basic casting purposes. This suggests that Google typically doesn’t remotely disable devices, even after their official support period ends. Therefore, the current "Untrusted device" issue is more likely a software bug or a server-side authentication problem than a deliberate act of obsolescence.
The timing of this issue is also significant. With no prior warning or announcement, the sudden and widespread nature of the problem suggests a potential glitch introduced during a recent software update or a change in Google’s authentication servers. Given the company’s resources and expertise, it is reasonable to expect that Google will be able to identify and resolve the issue relatively quickly.
Google has acknowledged the problem. As of Monday, March 10th, the company has stated that it is "aware of an issue with Chromecast v2 and Chromecast Audio devices" and is actively working on a fix. While no specific timeline has been provided, the acknowledgment is a positive sign that a solution is in the works.
The Chromecast (2nd gen) and Chromecast Audio hold a significant place in Google’s hardware history. Both devices were unveiled at the same event in September of 2015, representing a significant step forward in affordable and accessible media streaming. Like all other Chromecast models, they operate on the 1.56.x firmware version. These devices have served as reliable entertainment hubs for countless users over the years, making the current outage all the more disruptive.
The current situation underscores the inherent risks associated with relying on cloud-dependent devices. While the convenience of seamless streaming is undeniable, users are ultimately at the mercy of the manufacturer’s software updates and server infrastructure. A simple bug or a server-side issue can render a device completely unusable, highlighting the importance of having alternative streaming options or local media storage capabilities.
For now, owners of the Chromecast (2nd gen) and Chromecast Audio can only wait patiently for Google to deploy a fix. In the meantime, they can explore alternative streaming methods, such as using a smart TV’s built-in apps, connecting a laptop via HDMI, or utilizing other Chromecast devices that are not affected by the issue. It is also advisable to monitor Google’s official support channels and online forums for updates and potential solutions. Hopefully, the company will issue a server-side fix soon, restoring functionality to these popular and widely-used streaming devices and alleviating the frustration of affected users. The widespread nature of the issue warrants a swift response from Google to maintain user trust and ensure the continued viability of its Chromecast ecosystem.
