BVG Restructures Management to Tackle Service Disruptions
The Berlin public transport operator BVG has unveiled a new management structure aimed at addressing chronic disruptions and delays that have plagued its services for months. The company’s board of directors will undergo significant changes to enhance problem-solving capabilities.
Consolidation of Operations and Personnel
Previously separate board responsibilities for operations and personnel will be merged, creating a single division led by current head of human resources, Jenny Zeller-Grothe. This move aims to streamline decision-making and improve coordination between these crucial functions.
Establishment of New Technology and Infrastructure Division
A new board division for technology and infrastructure will be established to address the challenges posed by the company’s aging fleet and inadequate infrastructure. The yet-to-be-filled role will be responsible for overseeing the modernization of BVG’s operations and the implementation of innovative solutions.
Strengthened Customer Focus
BVG Chairman Henrik Falk will maintain overall leadership of the company, with an increased emphasis on customer satisfaction. This shift reflects the importance of delivering reliable and efficient services to Berlin’s commuters.
Departure of Rolf Erfurt
The restructuring follows the departure of former board member Rolf Erfurt, who was responsible for operations. BVG cited differing views on the company’s future strategy as the reason for Erfurt’s exit.
Root Cause of Service Disruptions
The root cause of BVG’s operational problems has been identified as its outdated vehicle fleet. The delivery of new vehicles has been repeatedly delayed due to legal disputes, technical issues, and supply chain challenges.
Temporary Stabilization and Future Growth
In the meantime, BVG is focusing on stabilizing operations until 2027. This involves implementing measures to improve reliability and minimize service disruptions. Once the new vehicles are in service, the company plans to resume growth and expand its offerings in Berlin’s public transport network.
Conclusion
BVG’s new management structure represents a significant shift in the company’s approach to service delivery. By consolidating responsibilities, creating a dedicated division for technology and infrastructure, and emphasizing customer focus, BVG aims to address the root causes of its service disruptions and provide commuters with a more reliable and efficient public transport system.
